Privacy Policy | Newcastle Boiler Install

This Privacy Policy explains how Newcastle Boiler Install (“we”, “us”, “our”) collects and uses personal information when you use our website or submit an enquiry. We are committed to protecting your privacy and handling your data responsibly, in line with UK data protection law.

Information we collect

When you complete an enquiry or quote form, we collect the details you provide, which may include your name, email address, phone number, postcode, the service you’re interested in, and any message you send. We also record the page from which your enquiry was submitted to help us respond accurately.

How we use your information

To respond to your enquiry and provide a quote or advice.
To arrange and carry out any work you ask us to do.
To keep records relating to our services and your enquiry.

We will only use your information for the purpose for which you provided it. We do not sell your personal data to third parties.

Form submissions

Our enquiry forms are processed using Formspree, a third-party form-handling service, which forwards your submission to us by email. Your information is transmitted securely and handled in accordance with Formspree’s own privacy terms. We use a spam-protection (honeypot) field to reduce automated submissions.

Legal basis

We process your personal data on the basis of your consent (when you submit an enquiry) and our legitimate interest in responding to and fulfilling your request.

Data retention

We keep enquiry information only for as long as necessary to respond to you and to meet any legal or business record-keeping requirements, after which it is securely deleted.

Cookies

This website uses minimal cookies. We use essential functionality and may use privacy-respecting analytics to understand how the site is used. We do not use intrusive advertising trackers.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to request correction or deletion, and to object to or restrict certain processing. To exercise any of these rights, contact us at info@newcastleboilerinstall.co.uk.

Contact

If you have any questions about this policy or how we handle your data, email us at info@newcastleboilerinstall.co.uk.

This policy is provided for general information and does not constitute legal advice.